Services Portal (B2C)
Dubai Municipality service portal
Client
Industry
Duration
1 Year
Full Time
Devices
Desktop responsive design
Tablet
Mobile App
Product engagement and customer success
I effectively led the product team responsible for overseeing the design of new services and features tailored for the Dubai Municipality team. I provided guidance and ensured the efficient execution of the project through the utilization of an Agile Scrum-based approach.
Strategy
Stakeholders Interview
Problem Statement
Product Vision and Goals
Empathy Mapping
Project Priorities
Discovery
UX Research
Product Usage Analytics
User Research
User Interviews
Competitive Analysis
Ideation
Brainstorming Workshops
User Journey
Information Architecture
Wireframing
Prototyping
Design
UX Design
UI Design
Visual Language
Specifications
Testing and Learning
Usability Testing
Feature Testing
End-to-End Testing
Development
CSS 3
HTML 5
Bootstrap
Tools and Technologies
I leveraged a variety of software and tools to efficiently manage the product, facilitate the user experience design process, and construct the user interface and design system.
Government Services and Excellence
A centralized services portal catering to both office and gas field operations.
Streamlined services are effortlessly achieved within a unified portal
“Dubai Municipality Services is an online portal that facilitates residents and visitors in submitting requests for a comprehensive range of seamless services.
View the complete story on Behance
Explore my Behance page for a comprehensive look at the use case and in-depth information about the product.
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